In the event that a feature is not working as expected, providing Cyberspatial with detailed information about the issue is the best way to get a fast resolution. This can be achieved by executing the Start Logging feature.

To collect log information:

• Select the profile menu at the top-right
• Toggle Diagnostic Mode
• Select Start Screen Recording

• Enable or disable the target logging criteria
• Select Begin Logging

• Perform the actions within Teleseer that led to the identified issue
• Select Save

• Email the resulting file to support@cyberspatial.com

Warning: Please scrub any proprietary data (e.g. IP addresses, plaintext credentials, etc.) from log files before sending to Cyberspatial support.