Solutions to common Teleseer issues.

Trouble logging in

Check that all the following are true:

• The email address was registered via https://go.teleseer.com/auth/login
• A verification email was received from Teleseer
• The link within the email was clicked to verify the account
• *.teleseer.com is not blocked by the firewall

If login still fails, email support@cyberspatial.com for assistance.

Projects or Uploads failing

Projects and Uploads may fail for the following reasons:

• Unsupported file type
  • Review supported file types to confirm the file being uploaded is a supported type
• Exceeded quota limit
  • Check current data under analysis prior to uploading. If the upload would push data under analysis over the account quota, the upload may fail. Consider upgrading the subscription to process additional data.

Missing hosts

Confirm the file type being processed. Network collection files containing Ethernet or wireless headers produce more complete results than log files.

Check the External Hosts tab. Any host identified as being outside the local network boundary is considered external and can be found in this section.

For zeek logs, confirm mac logging was enabled during collection. This option adds layer 2 content to the conn.log file, resulting in a more enriched network topology. Use the following command to include mac logging in zeek output:

zeek -C -r maccdc_demo.pcap policy/protocols/conn/mac-logging


Note: Because zeek logs do not contain adequate information to determine broadcast domains, hosts may appear in the External Hosts table. To resolve this, create a CIDR Netmask from the Customize Internal/External Hosts setting.

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