Support can be reached via email at support@cyberspatial.com.

What information should I provide?

• Product questions - Include as much detail as possible.
• Subscription questions - Include the email address associated with the subscription and the question you have.
• Feature requests - Describe the desired functionality.

Reporting defects

If something isn't working as expected, email support@cyberspatial.com with the following:

• Description of the issue
• Steps to reproduce
• Observed behavior
• Expected behavior

Collecting log information

Teleseer has built-in logging capabilities for capturing additional diagnostic information:

• Screen Recording - Records a video of the browser tab.
• Network Requests - Captures network request and response details.
• Console Output - Captures all logs from the browser development console.

See How to collect debug logs for steps on how to begin logging.

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